Why Zapia Is Leaving WhatsApp and What It Means for You

Meta banned third-party AIs on WhatsApp. Here’s why Zapia is taking a stand, what’s changing, and how our app takes things to the next level.

CEO of Zapia

An open letter from Zapia’s founder

I’m the founder and CEO of Zapia, and I want to share with the same transparency as always an important update.
Starting December 22, Zapia will no longer reply on WhatsApp.
This comes after a new Meta policy that bans all third-party artificial intelligence inside the platform.
They talk about technical issues and message volume.
You and I know that’s not the whole story.

The real reason Meta banned AIs

Even with infinite resources, massive teams, and global fame, Meta AI never reached what we built.
While Meta is still figuring out the basics, Zapia already simplifies the day for over 6 million people across Latin America.
We deliver a smarter, faster, more useful product that’s deeply connected to real life.
And when a small AI starts delivering more value than the in-house one, the rules tend to change.

A new chapter: The Zapia App

We always knew relying on a third-party platform wasn’t sustainable.
That’s why we poured so much energy into building our own app.
Here, we create without limits, innovate without asking for permission, and build something truly ours.
Is Meta’s decision unfair? Absolutely.
Does it impact our day to day? No doubt.
But it doesn’t shake our purpose or our drive.

Our purpose stays the same

Zapia exists to simplify Latin America’s daily chaos, a rhythm only those who live it can truly understand.
And that’s exactly why we’re not stopping now.
The Zapia App already includes features that were impossible inside WhatsApp.
And we’re just getting started.
Even though Zapia won’t reply inside WhatsApp anymore, we know how essential it is in the region, and we’re already working on new ways to make your WhatsApp experience even better.

A message from Juan Pablo Pereira

I believe in building in public.
I believe in telling the truth even when it’s uncomfortable.
And we’re ready to take this next step together.

What should you do now?

Download the Zapia App to explore everything that’s new.
Zapia remains completely free.
We didn’t build Zapia to be just another generic AI.
We built it to truly simplify your day.
And no wall, policy, or platform can change that.

Thanks for staying with us,
Juan Pablo Pereira
CEO and Co-Founder of Zapia

Frequently Asked Questions (FAQ)

Will I lose my previous conversations?
We’ll import your data so you won’t lose anything. Zapia will remember your latest conversations including your messages, reminders, scheduled actions, and programmed messages. You just won’t see them directly in the chat interface.

Can I still use Zapia on WhatsApp?
You can still use features like transcribing audios by connecting your WhatsApp account.
The only change is that Zapia will no longer reply directly inside WhatsApp.

Is Zapia still free?
Yes. It's a 100% free.

Do I need to create a new account?
No. If you already use the Zapia App, just sign in as usual.
If you only used Zapia through WhatsApp, you’ll need to create an account and follow the quick steps to transfer your data.

How do I connect my WhatsApp with Zapia?
Open the app → Settings → WhatsApp → “Connect WhatsApp.”
Follow the steps, it only takes a few seconds.

What does Zapia gain from this change?
More freedom to innovate and launch features that weren’t possible before.

Conclusion

WhatsApp was just a chapter.
The Zapia App is the future.
We’re here, faster, smarter, and with more tools than ever to simplify your day.